The influence of emotional intelligence on the behavior of people in the organization
The influence of emotional intelligence on the behavior of people in the organization

Author(s): Silviya Hristova
Subject(s): Economy, Human Resources in Economy
Published by: Международно висше бизнес училище
Keywords: emotions; intelligence; behavior; people; organizations
Summary/Abstract: On a global scale, emotional intelligence began to be talked about in the 80s of the 20th century. In Bulgaria, in the magazine “Careers”, in 2006, it is mentioned that it is advisable for company managers to hire or develop emotionally intelligent employees. 18 years later, the question of emotionally intelligent employees is still more of an abstract concept for most organizations. Emotional intelligence is defined by Peter Salovey and John Mayer as "the ability to observe one's own and other people's emotions, distinguish between different emotions and label them appropriately, and use emotional information to guide thinking and behavior". The purpose of the report is to explore what people think about emotional intelligence. Also to measure the extent to which different emotions or indicators of emotional intelligence influence people in their work process. Based on the answers to the questions, it will be summarized whether people's demographics influence their emotional intelligence.

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