How Can AI-Powered Solutions Improve Communication in Healthcare?
How Can AI-Powered Solutions Improve Communication in Healthcare?

Author(s): Gordana Jelić, Danica Mamula Tartalja
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Artificial intelligence; Communication; Healthcare
Summary/Abstract: AI, as an integral part of various applications and devices in mHealth, can help establish reliable communication in healthcare. AI Chatbots can understand and respond to patients’ language, providing instant answers to common questions. They can conduct initial assessments of patients’ physical or mental conditions, assist patients through diverse healthcare processes, and offer support to individuals experiencing adverse health conditions. Additionally, wearables and smartphones can collect vast amounts of information that can be further analyzed using AI and machine learning technologies and used to identify risk factors and potential health patterns that may not be immediately apparent, thus enabling personalized healthcare interventions. This paper aims to point out that Chatbots, being user-friendly and highly accessible, are facilitating online healthcare services and helping patients to self-manage their conditions. Therefore, AI-powered solutions can be an efficient tool for improving communication with patients and easing the pressures faced by healthcare professionals.

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