ICT as a Contribution to the Dissemination of Information to E-Consumers
ICT as a Contribution to the Dissemination of Information to E-Consumers

Author(s): Rodrigo Lopes, Alcina Dourado, Leonilde Reis
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Web application; Database; Design science research; Consumer rights; Data modeling
Summary/Abstract: Currently, most organizations rely on Information Systems and Information and Communication Technologies to disseminate information in various contexts. Conversely, consumer rights are enshrined in the Constitution of the Portuguese Republic and Law no. 24/96, of July 31, emphasizing the right to consumer information. The underlying problem lies in the difficulty of accessing information on consumer rights and duties. The project aims to create a Web Application to simplify information retrieval, avoid time wastage across different platforms, enhance data access and sharing speed, and increase data availability and connectivity. It seeks to empower citizens as consumers and enable organizations to access and disseminate information more efficiently. The application, developed using the Design Science Research methodology, facilitates quick access to consumer rights information, allows user registration and authentication, and offers account management features. Overall, it adds value to consumers’ lives by promoting awareness of responsible consumption.

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