A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)
A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

Author(s): Thaleia Dima, Michael Glykas
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: MBNQA; EFQM; Deming Prize; TQM; Quality performance
Summary/Abstract: Many organizations measure and assess organizational performance as a business excellence strategy and make quality a key element of their overall business philosophy, as quality leads to improved business performance. In an increasingly turbulent and competitive business environment, numerous organizations have adopted business excellence frameworks to obtain and monitor progress toward business excellence. Developed in the USA, the Malcolm Baldrige Award is a prominent award concerning quality management. This paper reviews approximately 90 journals from different countries, and most of the researchers use the criteria of the Malcolm Baldrige National Quality Award (MBNQA) to gauge organizational performance. The paper aims to present the Malcolm Baldrige National Quality Award (MBNQA) and compare it with even two well-known business excellence models in the world: the Deming Prize and the European Foundation for Quality Management (EFQM) to show what criteria the authors can apply to enhance Business Excellence Models (BEMs).

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