Enhancing Security in the Age of Electronic Public Services in Albania
Enhancing Security in the Age of Electronic Public Services in Albania

Author(s): Jorgo Cipa, Kozeta Sevrani
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Electronic public services; Digitization; E-Albania; Security; Personal data
Summary/Abstract: The rapid digitization of public services has revolutionized the way government entities provide services to their citizens and businesses. During the last 10 years, Albania has made significant progress in electronic governance through the establishment of the e-Albania portal. Increased accessibility, transparency, time and cost efficiency are some of the advantages of electronic public services. Although this system has radically changed citizens’ access and their trust in public electronic services, this transformation has brought significant concerns related to the security of the systems and especially to the protection of personal data. Considering the fact that such systems are the target of many cyber-attacks, makes the security of these systems a very critical component. This paper provides an overview of the progression of digital services in Albania offered by the aforementioned portal. It highlights both the advantages and disadvantages associated with exclusively delivering public services through electronic channels.

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